Frequently asked questions
✉️ Support email
support@calmleg.store
✉️ Support email
To return your order or parts of it, follow these steps:
Non-returnable products
Please note that products that meet any of the following conditions cannot be returned:
If you have any questions about the returns process, please contact us at support@calmleg.store.
You can cancel your order within 6 hours of placing it. To cancel, please contact us at support@calmleg.store.
If the mistake was made by us, we will make sure you receive a free replacement product at no extra cost!
Simply contact us by phone at +46 8 559 22 410 between 9am and 5pm EST or email us at support@calmleg.store. Our dedicated support team will immediately resolve the issue and arrange a replacement product for you.
If you receive a damaged or defective product, it is important that you contact us within 30 days of receiving the item. To report the issue, please email us at support@calmleg.store with a photo of the damaged item. For best results, take the photos on a flat surface where the label and defect are clearly visible.
In case of serious problems, we will guide you through the next steps based on the information you provide. For defective goods, we always send a new package free of charge the first time. If the defect occurs again, we will refund the full purchase price.
If you have any questions about products that were damaged upon arrival, please contact us at support@calmleg.store or call us at +46 8 559 22 410 between 9:00 AM and 5:00 PM EST.
To track your order with Calmleg, simply enter the tracking number we have provided on our site. Please note that it may take 1-6 business days for the status of your order to appear after you receive your tracking number.
If you have not received a tracking number, you can email us at any time at support@calmleg.store
Due to high call volume, you may need to leave a message and we will get back to you as soon as possible. Your satisfaction is our priority, and we are here to help you track your order efficiently.
If you have accidentally entered the wrong delivery address, please email us at support@calmleg.store as soon as possible. If your order has already been shipped, we will do our best to correct the error afterwards.
Our team at Calmleg works diligently to ensure that you receive your order as quickly as possible. However, due to high demand, delivery times may be longer in some locations. Typically, your order should arrive within 8-15 days after we receive your payment.
If you have any questions about your order, please email us at support@calmleg.store, we are available 24/7.
We are always here to provide you with accurate and up-to-date information about your order.
It may take up to 6 days for the tracking to update, but that doesn't mean it hasn't been shipped yet. It may be on its way to you, sometimes there may just be delays in the tracking.
At Calmleg we pride ourselves on manufacturing our barefoot shoes with precision and the highest quality materials to ensure both comfort and performance. Here are the key materials we use:
Just like a good workout, wearing Calmleg shoes daily for up to 30 days will transform your walking experience.
Regularity is key – make them part of your routine and feel the difference in comfort and performance!
Our design team, marketing team, and product launch team are based in Canada and the United States.
Our manufacturer is located in China, please do not attribute a negative characteristic to being made in China.
We've received fantastic feedback on our product, and if you don't like it, we have a forgiving return policy, so you don't really have much risk...
We accept the old-fashioned payment methods, such as credit cards (Visa/Mastercard/American Express) and debit cards that can be used for online transactions. We also offer Afterpay and Paypal. If you are a little more tech-savvy, we also offer GooglePay and ApplePay!